Privacy Policy

Last Updated: 30 May 2026

Introduction

Welcome to Connectify Hub. Your privacy is important to us. This Privacy Policy explains how Connectify Hub (“Connectify Hub”, “we”, “our” or “us”) collects, uses, stores, shares and protects your information when you use our website, mobile application, platform and related services.

By accessing or using Connectify Hub, you acknowledge this Privacy Policy. Where required by applicable law, we will seek your specific consent before collecting or processing personal data for particular purposes.

Information We Collect

Personal Information

We may collect personal information such as:

Name

Phone number

Email address

Address

Profile details

Account details

Payment-related information

Government-issued verification details, where required

Vendor Information

For vendor onboarding, verification and platform operations, we may collect:

Business name

Owner or representative details

GST details

Business address

Bank details for payouts

Identity proof

Business proof

Licenses

Portfolio information

Service-related information

Photos, catalogues or service descriptions submitted by vendors

Transaction Information

We may collect information related to:

Bookings

Payments

Wallet activity

Rewards

Referrals

Withdrawal requests

Transaction records

Support requests

Communication records

Location Access & Usage

Location Information

Connectify Hub may collect approximate or live location information, only with user permission, to help users discover nearby vendors, services and location-based recommendations on the platform.

How Location Data Is Used

Location information may be used for:

Showing nearby services and vendors

Improving local search results

Location-based recommendations

Booking and transaction assistance

Improving overall platform experience

User Control

Users can manage or disable location permissions anytime through their device or browser settings. Certain location-based features may not function properly if location access is disabled.

Background Location

If Connectify Hub ever uses background location access, it will be disclosed separately and used only for core platform functionality that directly benefits the user, not solely for advertising or analytics.

Location Data Protection

Connectify Hub uses reasonable security measures to protect location-related information. Certain location-based features may rely on third-party services such as map and location providers for platform functionality and user experience improvements.

Payment Information & Third-Party Payment Services

Payment Processing

Payments for eligible transactions on Connectify Hub may be processed through trusted third-party payment gateway providers, banks, UPI providers and financial service partners.

Payment Information

Connectify Hub does not collect or store UPI PINs, CVV, internet banking passwords, full card numbers or complete banking credentials.

Payments are processed by authorized third-party payment providers. Connectify Hub may store limited transaction-related information such as payment status, transaction ID, transaction amount, booking details, wallet activity and legally permitted payment identifiers for operational, accounting, support, reward, fraud prevention and compliance purposes.

Secure Transactions

Third-party payment providers may use their own security systems, encryption methods and compliance standards to process transactions securely.

Transaction Records

Connectify Hub may store transaction-related information such as payment status, transaction amount, booking details, wallet activity, reward usage and withdrawal activity for operational, support, accounting, legal, compliance and fraud prevention purposes.

Third-Party Services

By using payment-related features on the platform, users acknowledge that certain payment operations may be handled through authorized third-party payment providers subject to their respective privacy policies and terms.

Rewards & Wallet Data

Rewards & Wallet Information

Connectify Hub may collect, process and store reward-related and wallet-related information including reward balances, referral activity, transaction history, withdrawal requests and eligible reward records for platform operations, verification, support and fraud prevention purposes.

Reward Verification

Reward credits, referrals, withdrawals and wallet activities may be reviewed and verified through automated systems or manual investigation to maintain platform transparency and prevent misuse.

Wallet Transactions

Wallet balances, reward usage, withdrawals and related transaction records may be stored for operational, accounting, legal, security and support purposes.

Fraud & Misuse Monitoring

Connectify Hub reserves the right, subject to applicable law and platform terms, to review, hold, reject, reverse or remove rewards, wallet balances or withdrawal requests in cases involving suspicious activity, fake transactions, fake referrals, reward abuse, false claims, manipulated bookings, unauthorized payment activity, policy violations or misuse of platform systems.

Third-Party Financial Services

Certain reward withdrawals or wallet-related operations may involve authorized third-party payment or banking service providers subject to their own policies and compliance systems.

Notification Permissions

Notifications & Communication

Connectify Hub may send users notifications, alerts, reminders and updates related to bookings, transactions, rewards, wallet activity, support tickets, vendor responses, promotions and important platform activities through app notifications, SMS, email, WhatsApp or phone communication.

User Control

Users may manage certain notification preferences through their device, browser or account settings. However, important service-related, security-related or transaction-related communications may still be sent for operational, legal, security and support purposes.

Google / Third-Party Analytics

Analytics & Performance Monitoring

Connectify Hub may use third-party analytics, tracking and performance monitoring tools to understand platform usage, improve user experience, analyze performance, detect errors and enhance platform functionality.

Usage Information

These tools may collect information such as device type, browser information, pages visited, session activity, interaction behavior, approximate location, crash reports and usage statistics.

Cookies & Tracking Technologies

Certain analytics providers may use cookies, tracking technologies or similar systems to improve platform performance, security and user experience. Users may manage cookies through browser settings, though some features may not function properly if cookies are disabled.

Third-Party Services

Third-party analytics and technology providers may process certain technical or usage-related information according to their own privacy policies and compliance systems.

Business Document Storage

Vendor Verification Documents

Connectify Hub may collect and store business-related documents and verification information submitted by vendors during onboarding, verification or compliance processes.

Types of Documents

These documents may include identity proof, business proof, GST details, address proof, licenses, bank details or other verification-related information required for platform operations.

Purpose of Storage

Business documents are collected and stored only for verification, security, compliance, fraud prevention, payout processing and platform-related operational purposes.

Secure Handling

Connectify Hub takes reasonable measures to help protect vendor-related documents and sensitive business information from unauthorized access or misuse.

Vendor verification documents, bank details and identity documents are not shared with other users except where legally required, expressly consented to, or strictly necessary for dispute resolution, fraud investigation, compliance or platform operations. Users may receive only service-relevant vendor details required for booking, communication or service completion.

Third-Party Verification

Certain verification processes may involve authorized third-party service providers or compliance partners subject to their own policies and systems.

Information Sharing

Platform Operations

Information may be shared with vendors, users, payment providers, support teams, compliance partners or authorized service providers where necessary for bookings, transactions, verification, payouts, dispute resolution or operational purposes.

Legal Compliance

Information may be disclosed if required by law, legal authorities, investigations, dispute resolution processes, government requests or to protect the rights, safety and security of Connectify Hub, users, vendors or others.

Service Providers

We may share necessary information with trusted third-party service providers such as hosting providers, analytics tools, communication services, payment gateways, map/location providers, verification partners and technical support providers. These providers may process information according to their own privacy policies and applicable compliance systems.

No Sale of Personal Information

Connectify Hub does not sell personal information to third parties.

Data Security

Connectify Hub uses reasonable technical, operational and administrative measures to help protect user information, transactions, verification documents and platform data from unauthorized access, misuse, alteration, loss or disclosure.

However, no internet-based platform, digital system or electronic storage method can guarantee complete security at all times.

Data Deletion & Retention

Account Deletion Requests

Users and vendors may request account deletion or removal of certain personal information, subject to identity verification and applicable legal, operational, accounting, security and compliance requirements.

Data Retention

Connectify Hub may retain certain records, transaction details, wallet activity, verification documents, support history, communication records or operational data for legal, accounting, fraud prevention, dispute resolution, compliance, tax, security and platform record-keeping purposes.

Deletion Processing Time

Account deletion or data removal requests may require reasonable processing time depending on verification, active transactions, pending withdrawals, disputes, investigations or legal obligations.

Limited Retention Requirements

Certain information may continue to be retained even after account deletion where required by applicable laws, compliance obligations, fraud prevention systems, dispute records, accounting requirements or operational record-keeping requirements.

User Rights & Consent

Users may request access, correction, updating or deletion of certain personal information subject to verification and applicable platform, legal or operational requirements.

Where processing is based on consent, users may withdraw consent by contacting Connectify Hub or using available account/device settings. Withdrawal of consent may affect access to certain platform features or services.

Users are responsible for providing accurate information and updating their details when required.

Children’s Privacy

Connectify Hub services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child’s data has been collected without valid parental or guardian consent where required, we will take reasonable steps to delete or restrict such data.

Liability Limitation For Third-Party Services & Security

Third-Party Services

Certain platform features and operations may rely on authorized third-party service providers including payment gateways, map/location providers, analytics tools, communication services, hosting providers, verification partners and other technology partners.

External Policies

These third-party services may operate under their own privacy policies, security systems and terms of use. Users may also be subject to the policies and practices of such third-party providers while using related platform features.

Security Measures

Connectify Hub takes reasonable measures to help protect platform systems, transactions and user information. However, no internet-based platform, digital system or electronic storage method can guarantee complete security or uninterrupted operation at all times.

Service Interruptions & Technical Issues

To the maximum extent permitted by applicable law, Connectify Hub shall not be responsible for delays, interruptions, technical failures, data loss, unauthorized access or operational issues caused by third-party services, internet failures, device-related problems, user negligence, cyber incidents or circumstances beyond reasonable platform control.

Nothing in this Privacy Policy limits any rights or protections that cannot be excluded under applicable law.

User Responsibility

Users are responsible for maintaining the security of their devices, account credentials, OTPs, passwords and access information while using the platform and related services.

Policy Updates

Connectify Hub may update or modify this Privacy Policy from time to time. Updated versions may be posted on the website, app or platform. Continued use of Connectify Hub after updates indicates acceptance of the revised policy, where permitted by law.

Privacy Contact / Grievance Officer

For privacy-related concerns, consent withdrawal, correction, deletion, grievance redressal or data-related questions, users may contact:

Privacy Contact / Grievance Officer: Tarun S

Connectify Hub

Email: connectify.hub.india@gmail.com

Phone: +91 9591073419

Address: K H B COLONY NEW MARKET YARD, Sirsi, Uttara Kannada, Karnataka 581402

We will respond within a reasonable period as required under applicable law.

Important Statement

We do not sell personal information to third parties.